Intellectual Property & Counterfeit Policy

At Herstylehaven, we take the integrity of our products and the protection of intellectual property rights extremely seriously. We are committed to providing our customers with authentic, high-quality bedding sets and home textiles. This policy outlines our zero-tolerance stance on counterfeit goods and the procedures we have in place to address any intellectual property concerns.

1. Reporting Intellectual Property Violations

We respect the hard work of designers and brand owners. If you are a trademark or patent owner and believe that a product available on herstylehaven.shop infringes upon your intellectual property rights, we provide a clear path for you to report this to our legal team.

To submit a report, please send an official "Notice of Infringement" to support@herstylehaven.shop. This notice must be submitted by the IP owner or an authorized representative.

2. Required Evidence for Verification

To process a claim efficiently and prevent fraudulent reports, we require the following information in any Intellectual Property complaint:

• Ownership Proof: Valid trademark, patent, or copyright registration number (e.g., USPTO, UKIPO, or EUIPO registration).
• Identification of Infringement: Clear identification of the specific product(s) on our website that you claim are infringing, including direct URLs.
• Contact Details: Your full legal name, business address, telephone number, and official email address.
• Statement of Good Faith: A statement that you have a good faith belief that the use of the material is not authorized by the owner, its agent, or the law.
• Accuracy Statement: A statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on behalf of the owner.

3. Enforcement and Actions Taken

Once a verified report is received, Herstylehaven will act immediately to protect the rights of the IP owner and the safety of our consumers. Our actions include:

A. Immediate Product Removal

We will expeditiously remove or disable access to the disputed products while a full investigation is conducted. We do not allow potentially infringing items to remain live during the verification process.

B. Supplier Investigation

We maintain strict agreements with our textile suppliers. If a supplier is found to have provided counterfeit items or violated trademark laws, we will immediately terminate our business relationship with that entity and seek legal recourse if necessary.

C. Consumer Protection

If an item already purchased is confirmed to be in violation of IP rights or is found to be counterfeit, we will notify the affected customers and issue full refunds, ensuring that our customers are never penalized for third-party errors.

4. Counter-Notices

If we receive a notice of infringement and remove a product, the supplier or uploader may submit a counter-notice if they believe the removal was a mistake. We will facilitate a fair review process, but we will always prioritize the removal of items until the dispute is legally resolved between the parties involved.

5. Legal Contact Information

All legal inquiries, trademark reports, and patent notices should be directed to our dedicated legal support channel:

Herstylehaven Legal Department
Address: 70 Warren Street, Fleetwood, FY7 6EA, United Kingdom
Email: support@herstylehaven.shop